You get an unexpected call from the client who is complaining about the missed deadline caused by your team. He is stressed out and acting rather unprofessionally.
You feel the tension.
When stress is tied to work, sales, or reputation, it feels sharper because your identity and survival seem to be at stake.
The mind clings: “If I lose this, I lose my future clients. I lose myself…” or is it just an illusion?
What is the root of the stress? Fear?
Notice: the stress is not only about the project, but about how others see you and whether you will “win” or “lose.” See that clearly.
When seen, fear loosens its power.
Tactics to deal with the stress at work
First-Principles Listening
When my kids or someone at work is upset, I force myself to listen first. Not to argue — just to hear.
Once they feel heard, solutions come more easily.
Delay Decisions
If you’re triggered, don’t respond instantly (email, fight, or argument).
Say: “Let me think about this for a minute.” Even 5–10 minutes can prevent big mistakes.
Compassion for self and others
Say inwardly: “I am doing my best. That is enough.”
Then shift focus outward: “How can I genuinely help this person in front of me?” Service replaces self-concern.
Notes
Sudden stress is a chance to pause, zoom out, and act like an engineer, not a reactor. Treat it like rocket turbulence — don’t fight the air, adjust trajectory.